Error responses

All reports API error responses share the same format: a message, an error code, the cause when there is one, and a traceability ID for support. Use this page to handle errors in your backend and to open a ticket with the data support needs.

{
  "error": "<error message>",
  "error_code": "<error code>",
  "cause": "<error cause>",
  "traceability_id": "<request identifier>"
}

Fields

Field	Type	Description
error	string	Error message.
error_code	string	Error code, so you can handle the error in your backend.
cause	string	Cause of the error, when there is one.
traceability_id	string	Request identifier, so support can locate the exact request.

Status codes

The reports API operations can respond with these errors, all in the format above:

Code	Status	When
400	Bad Request	A parameter is not valid (limit greater than 100 or not a number, page, since, or timeout with the wrong format) or the feedback body is not valid JSON.
404	Not Found	There are no reports for the given application or transaction.
500	Internal Server Error	Internal server error.

The API reference details the responses of each operation.

When you open a ticket

Always include the traceability_id: it lets support locate the exact request.