The Error FAQ's section provides information on common errors encountered during the installation and configuration of the Ironchip MFA plugin. It advises users to contact Ironchip support if they encounter the following errors.
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“User XXX is not authenticated in service XXX. Please try again.”: This error indicates that the user is not authenticated, or the authentication process was not valid. Users are advised to retry the authentication process on the same page [6].
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“Authentication protocol used is not compatible. Contact IronChip support providing error printed in Event Viewer.”: If this error occurs during user authentication, it suggests that the service provider is misconfigured and not sending the service in the authentication request. Users should contact IronChip support and provide the error log printed in the Event Viewer [6].
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“Ironchip has failed. Sorry. Contact support to allow us to solve the problem.” This error means that some strange thing has happened. If you see this error, contact IronChip support to allow us to solve the problem.”: This error indicates an unexpected issue. Users encountering this error are advised to contact IronChip support and provide the error log from the Event Viewer.
- “Unable to load IronChip license key. Check that it is the correct license and try again. If problems persist, contact IronChip support for help.” This error means that the license format is not valid. Please, contact support@ironchip.com with the error, and we will validate the license key used and provide a valid one if not valid.
- “The API-Key provided is not valid. Please, contact IronChip support and send logs for assistance.” This error means that the license has the correct format, but is old or invalid. Please, contact info@ironchip.net with the error, and we will validate the license key used and provide a valid one if not valid.
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Device name error
If you have an iOS device and have seen this error:
The device name on iOS cannot contain accents, “-, /, $, %, @, &, ., _” or similar characters. Therefore, to fix this error, you need to change the device name.
7. Login error
If you have seen this error:
At Ironchip we always recommend that the first thing a new user does is create a secure recovery area. To solve this error, we must clean the application data or reinstall it and recover the account.